Shipping policy

Shipping Policy

Order processing

Orders are processed within 1 to 2 business days of being placed. Orders placed on weekends or holidays begin processing the next business day. You will receive a confirmation email with tracking as soon as your order ships.

Delivery times

We currently ship within the United States only.
Standard shipping: 7 to 10 business days after processing.

Shipping cost

Shipping is free on every order. There is no minimum.

Tracking your order

Every order ships with tracking. You can track it any time from the Track Your Order page on our website, or from the link in your shipping confirmation email. If tracking has not updated within 5 business days of your shipping confirmation, email us and we will look into it.

Wrong address

If the shipping address was entered incorrectly, contact us at hello@tryscentry.com as soon as possible. If the order has not shipped we will correct it. If it has already shipped we will help you recover it, though we cannot guarantee delivery to a corrected address once a package is in transit.

Lost, delayed, or damaged

If your order is lost in transit or arrives damaged, contact us within 30 days of the shipping date and we will replace it or refund it. You do not need to fight the carrier yourself. That is our job.

Your order arrives in two deliveries

Your diffuser and your refill vials are packed and dispatched separately, so they may arrive on different days. You will get tracking for each. If only part of your order turns up first, nothing has gone missing.

Questions

hello@tryscentry.com
30 N Gould St, Sheridan, WY 82801, United States