Refund policy

Relvie Return and Refund Policy

We offer a 60-day money-back guarantee. If your Relvie purchase is not right for you, contact us within 60 days of delivery to request a return. Opened and used products are eligible.

Start a return

Email hello@relvie.com with your order number. We will provide return instructions and the correct return address. Please contact us before sending your return.

For a change-of-mind return, you are responsible for return postage. There is no restocking fee, and we do not deduct the original shipping cost from your refund.

Refunds

Once your return is on its way back to us and you have provided tracking, we will process your refund to the original payment method. Please allow 5 to 10 business days for your bank or payment provider to post it.

Wrong, damaged or defective items

If your item is wrong, damaged or defective, contact hello@relvie.com as soon as possible. We will help arrange a replacement or refund and cover any return shipping we require for the affected item.

Air Cell parts warranty

The Relvie Air Cell cushion includes a one-year warranty covering defects in its valve, seams and air cells. Contact hello@relvie.com with your order number and details of the issue so we can help.

Order cancellation

Contact us as soon as possible if you need to cancel. We can cancel an order before processing begins. If it has already shipped, the return policy applies.

Earlier purchases

We honor any longer return window or warranty stated when you placed your order.

Contact

hello@relvie.com
30 N Gould St, Sheridan, WY 82801, United States. Please request return instructions before shipping a return.