Refund policy

Refund Policy

Our 90-day money-back guarantee

We want you to actually see a change in your dog, not just receive a box. If you are not happy with Scentry for any reason, you have 90 days from the day your order arrives to request a full refund.

Yes, that applies to opened and used products. It has to. The only way to know whether this works for your dog is to plug it in and give it a week or two, so a guarantee that required an unopened box would be worthless to you.

How to start a return

Email hello@tryscentry.com with your order number and tell us it did not work out. You do not owe us an explanation, though if you want to tell us what happened it genuinely helps us. We will reply with return instructions and the return address.

Your refund

Once your return is on its way back to us, we issue your refund to the original payment method. Refunds typically appear within 5 to 10 business days depending on your bank.

There is no restocking fee, and we do not deduct original shipping from your refund.

Damaged or wrong items

If your order arrives damaged, defective, or is not what you ordered, contact us within 30 days and we will replace it or refund it. Do not send anything back until you have heard from us.

Cancellations

If you need to cancel, email us right away. If the order has not entered processing we will cancel it and refund you in full. If it has already shipped, the 90-day guarantee above covers you.

Exchanges

The fastest route is a refund on the original order and a new order for what you want.

Lifetime diffuser warranty

If your diffuser ever stops working, we replace it. No time limit, no receipt hunting, no returns process. Email us, tell us what happened, and a new one goes out.

This covers the diffuser unit itself. Refill vials are consumable and are not covered.

Questions

hello@tryscentry.com
Returns address: 30 N Gould St, Sheridan, WY 82801, United States